Our Satisfaction Guarantee
At Spyxphak, we stand behind the quality of our
furniture assembly and repair services. We are committed to ensuring
your complete satisfaction with every service we provide. This policy
outlines how we handle service issues and ensure you receive the
quality you expect.
Service Warranty
All our furniture assembly and repair services come with the following
warranties:
Assembly Services
-
Basic Assembly Package: 30-day warranty on
workmanship
-
Premium Assembly Package: 60-day warranty on
workmanship
-
Whole Room Setup: 90-day warranty on workmanship
Repair Services
- All repair work is guaranteed for 30 days from completion
- Extended warranties available for complex repairs
What Our Warranty Covers
Our service warranty covers:
- Loose joints or connections due to improper assembly
- Instability caused by our workmanship
- Assembly errors or omissions
- Repair work that fails within the warranty period
What Is Not Covered
Our warranty does not cover:
- Defects in furniture materials or manufacturing
- Damage from misuse, accidents, or modifications
- Normal wear and tear
- Issues caused by moving furniture after assembly
-
Damage from environmental factors (humidity, temperature extremes)
How to Request Service
If you experience any issues with our service within the warranty
period:
- Contact us within 48 hours of discovering the issue
- Provide your service order number and describe the problem
- Send photos if possible to help us assess the situation
- We'll schedule a free return visit to address the issue
Resolution Process
When you report an issue, we will:
- Respond within 24 hours during business days
- Schedule a inspection at your convenience
- Fix any workmanship issues at no additional cost
-
Provide alternative solutions if the original approach isn't
suitable
Refund Policy
While we prefer to resolve issues through corrective service, refunds
may be provided in these circumstances:
- Service cancelled by us due to unforeseen circumstances
-
Unable to complete service due to missing or defective furniture
parts
- Multiple unsuccessful attempts to resolve a workmanship issue
- Mutual agreement that service objectives cannot be achieved
Cancellation Policy
For scheduled services:
-
More than 24 hours notice: Full refund of any
deposits
-
Less than 24 hours notice: 50% cancellation fee may
apply
-
No-show or day-of cancellation: Full service charge
may apply
Quality Commitment
We maintain high standards through:
- Skilled and experienced technicians
- Quality tools and equipment
- Attention to manufacturer specifications
- Final inspection of all completed work
- Customer sign-off on completed services
Feedback and Improvement
Your feedback helps us improve our services. After each service:
- We welcome your honest assessment
- Share suggestions for improvement
- Help us recognize exceptional service
- Your input shapes our training and procedures
Contact Us
For warranty claims or service concerns:
Email:
support@spyxphak.world
Phone:
+1 613-992-4793
Address: 111 Wellington St, Ottawa, ON K1A 0A9
We appreciate your business and are committed to ensuring your
complete satisfaction with our furniture assembly and repair services.